While an online event is in-motion, most organizers aren’t fully aware of the health of the live stream and are only alerted if there is a massive connection failure. IBM Watson Media’s new Live Monitoring Tool helps event organizers see what’s really happening in granular detail so that proactive measures can be taken at the first sign of any issue, even if it’s only impacting a smaller portion of the audience. The additional analytics insights also help to extract business value. Going beyond what historical analysis offer, this gives organizations the ability to inspect and analyze data in order to quickly respond to enhance performance or “right the ship”.
While IBM Watson Media has long had an impressive array of real-time analytics, the new console allows customers to monitor live streaming events to an incredibly granular degree. This includes tools to investigate issues to support real-time decision making, such as validating how widespread buffering issues might be and check the overall stream health. This use case can help determine if a report of a viewer experiencing buffering issues is an isolated problem associated with the viewer’s connection or if it points to a larger problem possibly due to connection issues at the broadcaster’s side.
Read on to learn more about the real time monitoring features available to all customers and supports multiple channels all broadcasting at the same time.